What should a server do if a customer orders a drink with a spirit they are unfamiliar with?

When a server encounters a drink order involving a spirit they are unfamiliar with, taking the initiative to research the spirit quickly and provide recommendations is crucial. This approach not only demonstrates a commitment to customer service but also enhances the overall experience for the guest. By looking into the spirit, the server can offer insightful information about its flavor profile, origin, and how it complements other ingredients in the drink.

Such knowledge builds rapport and trust with the customer, as they appreciate the effort taken to ensure their order is prepared correctly and meets their preferences. It also enables the server to engage in a conversation about the drink, potentially introducing the customer to something new and exciting. This engagement can lead to better recommendations for the customer and foster a sense of hospitality that is core to the service industry.

In contrast, preparing the drink based only on appearance would not guarantee accuracy in taste or quality. Refusing to serve the drink outright would likely disappoint the customer and may discourage them from ordering. Asking another server for help without checking the spirit might not provide the necessary knowledge about the specific spirit and could lead to misinformation. Therefore, researching the spirit and being able to make informed recommendations stands out as the best practice in this scenario.