What should you do if a customer is unsure about what to order?

When a customer is unsure about what to order, providing recommendations based on their flavor preferences and previous choices is the best approach. This method demonstrates attentive service and helps create a more personalized dining experience. By engaging with the customer about their tastes—such as whether they prefer sweet, bitter, or savory flavors—servers can guide them towards items they are likely to enjoy, ultimately enhancing their satisfaction.

This approach also builds rapport with the customer, as it shows that the server is interested in their experience and willing to help them navigate the menu. It can instill confidence in their choice and lead to an overall more enjoyable visit.

Suggesting the most expensive item may not always align with the customer's preferences and could come off as pushy or insincere. Asking them to decide later does not provide any immediate assistance in helping them choose, potentially leading to dissatisfaction or frustration. Recommending water is practical, but it does not address the customer's desire for a more fulfilling meal experience and could diminish their overall enjoyment at the establishment.